The purchase of an item implies understanding and compliance with our return policy. Return policy states that we do not accept cancellations or give refunds. Refunds are given only in case a shipment of a purchased item was not made or a mistake has been made, the fault of which falls on Nataya Dresses. An item may be exchanged for another item, size or gift certificate within 7 days of receipt. An $18.00 restocking fee applies to all exchanges and buyer is responsible for all shipping charges that apply. If there happens to be a manufacturing defect on a style, Nataya Dresses will exchange the style for the same style and size within 7 days of receipt. Nataya Dresses will cover all shipping charges associated with manufacturing defects.
Dresses that show evidence of wear, smell like smoke, have stains (make-up, grass), or smell like cigarette smoke will not be accepted and returned immediately to sender COD. Original tag must be attached to the dress or it will not be accepted
Nataya Dresses reserves the right to refuse merchandise returns. If a dress is returned in a condition other than original, it will be returned to purchaser COD. Any item returned after the 7-day period has expired will be refused.
Once you receive your Return Authorization Number you will need to display it on the outside of the box and dispatch the item to Nataya Dresses, please call for address.
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS or USPS depending on package desitnation. Time in transit for packages varies by destination. In general however, packages shipped via UPS Ground will arrive within 1-6 business days to destinations within the United States and packages shipped internationally will arrive within 4-14 business days. If you prefer shipping at an expedited time rate, such as next day air, 2nd day air, or 3 Day Select, additional charges will apply. Please contact us before choosing this method for a quote. Whichever shipment choice you make, we can provide you with a link to track your package online upon request.
Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk.